In Brief
The respondents missed their flight when they failed to report at the boarding gate within the stipulated time, despite being issued boarding passes. They claimed the airline was negligent and filed a consumer complaint seeking compensation for hotel costs and mental distress. The lower consumer forums awarded them Rs 51,432. The Supreme Court reversed this, holding that the respondents bore the primary obligation to reach the boarding gate, and there was no evidence they sought or were denied airline assistance. The Court distinguished 'Gate No Show' from 'denied boarding,' found no deficiency in service, and dismissed the complaint, allowing the airline's appeal.
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