In Brief
An Indian handicraft exporter contracted with Kuwait Airways to deliver shipments to a US buyer within 7 days. The goods arrived over one month late, and some cartons went missing. The National Consumer Disputes Redressal Commission awarded Rs. 20 lakhs as compensation for business loss. The exporter appealed for higher compensation calculated under statutory rules. The Supreme Court upheld the award, holding the airline liable for delay but limiting compensation to what was originally claimed. The Court ruled that an airline is bound by its agent's delivery commitment and found no grounds to exceed the relief actually prayed for in the complaint.
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