In Brief
The appellant purchased a TurboChem 100 biochemistry analyser and claimed the respondent wrongfully insisted on a 1KVA Online UPS and failed to supply an on-board laundry facility. The Supreme Court upheld the dismissal of the complaint, finding the pre-installation terms clearly required the specified UPS and contained no commitment for laundry facility. The manufacturer's email could not override contractual pre-conditions designed to ensure reliable equipment operation. No deficiency in service or unfair trade practice was established, and the appeal was dismissed.
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