In Brief
A passenger booked a train from Kishangarh to Jammu and a connecting flight from Jammu to Srinagar, relying on the published train schedule showing arrival at 8:10 a.m. The train was delayed by four hours, arriving at noon, causing the passenger to miss the flight and incur losses of Rs. 9,000 in air fare, Rs. 15,000 in taxi charges, and Rs. 10,000 in hotel booking cancellations. The Supreme Court upheld compensation awarded by lower consumer courts, holding that the railway's failure to explain the delay constitutes deficiency in service, and the railway is liable for foreseeable consequential losses unless it proves the delay was beyond its control.
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