In Brief
PUDA (now GLADA) and HUDA demanded composition fees and extension fees from a property allottee, Vidya Chetal. She approached the consumer forum claiming deficiency in service. The Supreme Court held that the imposition of statutory dues, even if challenged as improper, does not automatically constitute 'deficiency in service' under consumer law unless there is a substantive breach of the transaction itself. Challenges to the constitutional validity and legality of fee-prescribing rules belong before constitutional courts, not consumer forums. The Court clarified that consumer protection jurisdiction requires a genuine service provider-consumer relationship and must satisfy statutory ingredients before operating.
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