In Brief
The Punjab Urban Planning Authority sold a residential plot to the respondents, who began construction but were forced to halt halfway through work due to the Authority's obstructive actions. The District, State, and National Consumer Forums all found the Authority at fault for deficiency in service, having first approved the construction and then unnecessarily created obstacles, causing the respondents financial loss (escalation costs, material waste, loan interest) and mental suffering. The Supreme Court upheld these concurrent findings, holding they are binding and require no reconsideration absent illegality. The Authority's own admission of undue delay confirmed liability. The appeal was dismissed with costs."
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