In Brief
The appellant booked four flats in a Gurgaon housing project and filed a consumer complaint alleging deficiency of service by the developers. The developer disputed his status as a 'consumer' under the Consumer Protection Act, 1986, arguing that purchasing four flats indicated commercial resale intent. The NCDRC rejected the complaint without hearing evidence. The Supreme Court allowed the appeal, holding that consumer status cannot be determined by surmise alone. The Court emphasized that such findings require complete pleadings and evidence from both parties, and remanded the case to the NCDRC for proper adjudication on merits.",
The lawyer headnote and full judgment text are available to registered users.