In Brief
A guest drowned in a hotel swimming pool after the lifeguard on duty was assigned additional bartending responsibilities, diverting his attention from pool supervision. The National Consumer Disputes Redressal Commission found deficiency of service and awarded Rs 62.5 lakh in damages. The Supreme Court upheld the finding of negligence, holding that hotels owe guests a duty of care requiring dedicated lifeguard supervision complying with National Institute of Water Sports safety guidelines. The Court rejected the hotel's appeal and modified the NCDRC order to award interest from the date of complaint filing until payment, enhancing the complainants' recovery.</summary_100> </invoke>
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