In Brief
Hemiben Ladhabhai Bhanderi sought compensation from Saurashta Gramin Bank for loss of life insurance cover due to the bank's failure to forward her insurance application form to the insurer and delay in premium deduction. The National Consumer Disputes Redressal Commission had partially allowed her claim but reduced the compensation. The Supreme Court held that the bank's conduct constituted clear deficiency of service, as the deceased would have received standard insurance cover had the bank performed its duties. The Court allowed the appeal and enhanced the compensation to be paid within 60 days.
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