In Brief
A woman and her two children sued Kerala Tourism Development Corporation after her husband drowned in the hotel pool in 2006. The lifeguard on duty was also working as a bartender. The National Consumer Commission found this constituted negligence—a dedicated lifeguard must not be distracted by other duties. The Supreme Court upheld this finding, holding the hotel breached its duty of care to guests. The compensation of ₹62.5 lakh was appropriate. The Court enhanced the order by awarding interest from the date the complaint was filed, not six weeks later."
The lawyer headnote and full judgment text are available to registered users.